AI Assistants That Understand Your
Domain-aware conversational AI built for life sciences. Deploy intelligent chatbots that answer complex questions, cite reliable sources, and integrate seamlessly into your workflows.
Why Generic Chatbots Fail
Every day, your teams are flooded with questions that slow down critical work:
- Scientists searching for the right publication or dataset.
- Clinicians hunting through protocols for specific criteria.
- Medical affairs teams responding to complex HCP inquiries.
- Commercial teams needing instant access to brand and competitor intelligence.
Most generic chatbots fail because they lack scientific “common sense.” They struggle with regulated content, hallucinate in high-stakes environments, and can’t integrate with complex scientific workflows. You don’t just need a chatbot; you need an AI Assistant that understands the science behind the query.
What Excelra Delivers in Chatbots
Excelra delivers conversational AI solutions designed for life sciences organizations, combining curated scientific data, advanced RAG, and multi-agent architectures to provide accurate, cited, and compliant insights for biopharma, med-tech, and healthcare teams.
What Makes Our Chatbots Different
Domain-Native Intelligence
Unlike generic chatbots, our assistants are trained on scientific vocabulary, therapeutic concepts, and regulatory frameworks. They understand the nuances among clinical endpoints, mechanisms of action, and competitive positioning.
Grounded in Your Content
Every response is anchored in your approved documents, curated datasets, and trusted external sources—with full citations and source links. No hallucinations. No guesswork.
Built for Compliance
Role-based access controls, configurable guardrails, sensitive data masking, and complete audit trails ensure your chatbot operates within regulatory and privacy boundaries.
Seamlessly Integrated
Deploy where your teams work: web portals, intranets, Microsoft Teams, Slack, CRM systems, or internal platforms—with single sign-on and enterprise-grade security.
Specialized Chatbot Solutions
Scientific & Literature Chatbot
Empower discovery and research teams with instant access to evidence-based insights across publications, clinical trials, and internal research.
Key Capabilities:
- Natural-language Q&A over scientific publications and curated datasets
- Evidence-backed answers with full citations and document highlights
- Comparison of mechanisms, pathways, and therapeutic approaches
- Quick generation of literature summaries and research starting points
Clinical & Study Operations Assistant
Streamline clinical operations by giving sites and study teams instant answers to protocol questions and operational procedures.
Key Capabilities:
- Instant protocol queries: inclusion criteria, dosing schedules, assessment timelines
- Site and feasibility information retrieval
- SOP and amendment guidance at your fingertips
- Standardized responses that reduce email back-and-forth
Regulatory & Safety Assistant
Navigate regulatory complexity with confidence through conversational access to guidance documents, labeling history, and safety protocols.
Key Capabilities:
- Instant access to regulatory guidance and submission requirements
- Labeling history and variation tracking
- Safety report queries and SOP references
- Configurable guardrails to prevent policy violations
- Complete documentation for compliance reviews
Medical & Commercial Information Assistant
Equip medical affairs and commercial teams with rapid access to approved messaging, clinical evidence, and competitive intelligence.
Key Capabilities:
- Quick retrieval of brand decks, FAQs, and objection handling
- Clinical evidence and pivotal trial data on demand
- Competitor intelligence and landscape analysis
- External-facing information flows with built-in review workflows
- On-label, evidence-backed responses for HCP engagement
Internal Support & Productivity Bot
Reduce operational burden on support teams while improving employee experience with self-service access to corporate information.
Key Capabilities:
- IT, HR, and policy question resolution
- Process documentation and handbook navigation
- Self-service troubleshooting and guidance
- Reduced ticket volume for support teams
Why Leading Life Sciences Organizations Choose Excelra
Life Sciences Native, Not Generic
Our chatbots are purpose-built for scientific and regulated content, leveraging Excelra’s decades of experience in life sciences data curation and analytics.
Production-Ready from Day One
We deliver chatbots with clear governance frameworks, SLAs, and enterprise integration—not experimental prototypes that never make it to production.
Co-Created for Adoption
We collaborate with your R&D, clinical, regulatory, safety, and medical teams to shape conversation flows, guardrails, and user experiences that drive real adoption.
Data Quality Foundation
Integration with curated Excelra datasets and domain ontologies ensures your chatbot understands complex scientific concepts and relationships from day one.
Agentic, Extensible Architecture
Start with a focused use case, such as literature Q&A, then evolve to a comprehensive enterprise AI assistant as needs expand. Our multi-agent foundation grows with you.
Multi-Channel Deployment Options
Deploy your chatbot where your teams work best:
Web Portals & Intranets
Embedded chat interfaces with your branding and design standards
Microsoft Teams & Slack
Native bot integrations for seamless communication workflow
CRM & Sales Tools
Direct integration into Salesforce, Veeva, and other platforms
Mobile Applications
Native mobile experiences for field teams and on-the-go access
Custom Platforms
API-first architecture for integration into proprietary systems
Advanced Platform Architecture
RAG-First Foundation
Our chatbots use Retrieval-Augmented Generation to ground every answer in approved content. Hybrid retrieval that combines semantic and keyword search ensures both precision and comprehensive coverage of complex biomedical topics.
Multi-Agent Intelligence
A supervisor agent interprets user intent and intelligently routes requests to specialized sub-agents for literature, regulatory content, competitive intelligence, or analytics. This enables sophisticated multi-step reasoning in a single conversation.
Enterprise-Grade Infrastructure
Deploy on Azure, AWS, GCP, Databricks, or on-premises environments. Compatible with OpenAI, Azure OpenAI, and enterprise LLM providers. Seamless integration with existing search platforms, data lakes, warehouses, and BI tools.
Comprehensive Governance
Role-based access control with content scoping by user permissions. Sensitive field masking and redaction. Complete logging and audit trails for prompts, retrievals, and responses to support compliance reviews.
Continuous Improvement Engine
Analytics on query patterns, user satisfaction, fallback rates, and coverage gaps. Feedback loops with subject-matter experts to continuously refine prompts, retrieval logic, and content.
R&D & Scientific Teams
Literature evidence retrieval | Mechanism comparison | Target landscape analysis | Rapid research summaries
Clinical Development & Operations
Protocol guidance | Feasibility intelligence | Site query standardization | Amendment tracking
Regulatory & Safety
Guidance interpretation | Labeling history lookup | SOP reference | Submission requirement queries
Medical Affairs & Commercial
Evidence-based HCP responses | Competitive intelligence | Brand messaging access | Field enablement
Security & Compliance Built In
Data Protection
- End-to-end encryption for data in transit and at rest
- Data residency controls for global compliance
- Sensitive information masking and redaction
- No training on customer data without explicit permission
Access Control
- Single sign-on (SSO) integration with enterprise identity providers
- Role-based access with granular content scoping
- Multi-factor authentication support
- Session management and timeout controls
Auditability
- Complete logging of user queries and chatbot responses
- Source document tracking for every answer
- User interaction analytics and compliance reporting
- Retention policies aligned with regulatory requirements
From Questions to Answers in Seconds
Traditional search requires:
- Knowing where to look
- Formulating precise search terms
- Scanning multiple documents
- Synthesizing information manually
- Verifying sources and citations
With Excelra Chatbots:
- Ask your question naturally
- Receive an instant, cited answer
- Access source documents with one click
It’s that simple.
Knowledge hub
Filter
Transform How Your Teams Find Answers.
The future of enterprise knowledge access is conversational, intelligent, and instant.
Excelra’s domain-aware chatbots turn scattered documents and siloed information into accessible intelligence—empowering your teams to make faster, better decisions backed by reliable evidence.
In a personalized demo session, we’ll:
- Showcase chatbot capabilities relevant to your priority use cases
- Demonstrate how the chatbot handles complex scientific queries
- Discuss integration options for your specific environment
- Map a path from pilot to enterprise deployment
- Address your security, compliance, and governance requirements
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